2007 Spring stock now in!

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted via HSBC secure server facility when the order is placed using 128 bit SSL encryption. These are only decrypted by ourselves, and no other body gets access to your information.

We guarantee all products are 100% authentic. All of our products come with a 14 day money back guarantee from the date of order. This does not affect your statutory rights. All goods must be returned in their original condition and packaging.

Generate Clothing are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

your name
address
phone number
email address
credit/debit card details

Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us.

We offer a full 14 day money back guarantee. This is subject to the goods being returned in their original packaging, unused, unwashed, not damaged and with all packaging (except underwear which can not be returned).

We do not accept responsibility for Fair wear and tear, failure to comply with cleaning instructions, abuse or third party damage i.e. dry cleaners, post etc.

If you are returning an item because of an error on our part, we will refund any delivery charges incurred by you on proof of postage. If you have received incorrect goods you will receive a full refund or replacement goods.

Returned goods should be sent by Royal Mail Recorded Delivery (only if value is under £30) or Royal Mail Special Delivery as we are not liable for items lost in the post. Retured goods musy be packaged securely as we do not accept responsiblity for goods that are damaged in transit.

Upon receipt of your return we will inspect and deal with the return in conjunction with our Returns Policy. Any refunds will be made using the same method for the initial transaction. Please note that credit card companies only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company. This returns policy does not affect your statutory rights.